Refund policy

Refund and Return Policy for Project Alius/Alius DA

At Project Alius/Alius DA, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, our Refund and Return Policy outlines your rights and responsibilities.

1. Right to Withdraw

In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please contact us at projectalius.private@gmail.com

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• All tags and original packaging must be intact.

• The return request must be initiated within 14 days of receiving the item.

3. Return Shipping

• Customers are responsible for the cost of return shipping.

• Returns must be sent to the address provided in our return confirmation email.

• We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process

Once we receive your returned item and confirm it meets the conditions outlined above:

• A refund will be processed to your original payment method.

• Refunds typically takes between 7-14 business days to appear, depending on your payment provider.

5. Exceptions and Non-Refundable Items

The following items are not eligible for returns or refunds:

• Items that have been worn, used, or damaged by the customer.

• Items returned after the 14-day window.

6. Contact Information

For any questions or concerns regarding your return, please reach out to us:

• Email: support@projectalius.com

By making a purchase, you acknowledge that you have read and agreed to this Refund and Return Policy.

Return and Refund Policy effective as of 16.10.2025 (16th of October, 2025)